Points Terms of Use

1. What are Points

Points are a complimentary bonus that CharmTour grants to customers who travel with us. One point (1P) is worth ฿1 when applied at checkout.

• Points have no cash value and cannot be purchased or topped up with money.
• Points cannot be transferred to another member or inherited.
• Points cannot be refunded as cash or withdrawn.
• Points have an expiry date and are forfeited automatically once it passes.

2. Earning

Purchase points are granted after your trip is completed (based on the return date) and the booking is confirmed as fulfilled following a set waiting period. Points are calculated on the amount actually paid, excluding coupon and point discounts.

• A welcome bonus of 99P is granted when you sign up.
• When a friend you invite completes their first trip, you receive 300P and your friend receives 200P.
• Points granted through events or promotions follow their own separate rules.

3. Validity and expiry

• Purchase points and staff adjustments: 24 months from the earn date.
• Bonus points (sign-up, referral, events): 90 days from the grant date.
• We notify you via LINE before points that are about to expire are forfeited.
• When you redeem points, those closest to expiry are used first.

4. Redemption

• A minimum of 100P is required to redeem.
• Up to 30% of a booking's payable amount may be paid with points.
• Coupon discounts are applied first; points are then applied to the remaining balance.
• Each 1P is deducted as ฿1.

5. Handling on cancellation or refund

Points already used are, as a rule, returned if the booking is cancelled or refunded. Where a cancellation fee (penalty) applies, the following rules govern.

• Points used on a booking are not forfeited mid-way, even if their original expiry date has passed by the time of cancellation.
• If the returned points still have validity remaining, they are restored as-is; if it has already lapsed, a 30-day grace period from the return date is granted.
• Cancellation fees are first deducted from the cash portion paid; only a penalty amount exceeding the cash portion is deducted from the points due for return. (e.g. if the penalty is within the cash portion, points are returned in full; a 100% same-day cancellation penalty may leave no points to return.)

6. Fraud prevention and clawback

• Point accounts are limited to one account per person.
• Points obtained fraudulently or granted in breach of these terms may be clawed back, and account access may be restricted.
• Improper referrals, such as referring yourself, are voided and any reward granted is reclaimed.
• If you wish to dispute a clawback, please contact us via LINE within 14 days of the grant or clawback date.

7. Changes and enquiries

Earn rates, validity, redemption conditions and other aspects of the points program may change according to policy, with advance notice given for any change. For point-related enquiries, please reach us through our official LINE account.