Support
How can we help?
Quick answers about booking, payment and cancellation for your golf trip.
NOTICE
Notices
📌 PINNEDWelcome to the new Charm Tour website2026-06-11
Book golf packages and activities, ask questions via 1:1 Q&A, and read our travel guidebooks — all on the new website.
FAQ
Frequently asked questions
QWhat is the difference between instant confirmation and on-request booking?예약
Instant-confirmation products are confirmed the moment you book. On-request products are confirmed after our staff checks seat and course availability.
QHow far in advance should I book?예약
For packages we recommend booking at least 7 days before departure. In peak season seats fill up fast, so please inquire as early as possible.
QAre caddie and cart fees included?골프
Most golf packages include green fees, caddie, and cart. Check the "Included / Not included" section on each product page for details.
QCan I rent golf clubs?골프
Clubs can be rented at most courses. Leave your preferred brand or set as a request and we will arrange it locally.
QDo I book my own flights?항공
We offer both flight-included packages and land-only products. Each product page shows whether flights are included, and we can assist with flights either way.
QWhen will I receive my refund after cancellation?취소·환불
Refund rates are applied based on the departure date, and refunds are issued within 7 business days of cancellation confirmation. See the cancellation policy for details.
💬 1:1 Inquiry (Q&A)
Write 1:1 inquiries and track replies in My Page.