Privacy Policy

Privacy Policy

Legal review required.

How to Request Deletion of Your Personal Data (Account Deletion)

Charm Tour Co., Ltd. (CharmTour VIETNAM, tour.wemakeway.com), as a data controller under Thailand's Personal Data Protection Act (PDPA), respects your right to request the deletion of your personal data. This page explains what data we hold and how you can request deletion of your account and personal data, including data received through LINE, Google, and Facebook login.

1. Data we receive when you sign in with a social account

  • LINE: your LINE user ID and display name
  • Google: your Google account ID, name, and email address
  • Facebook: your Facebook user ID, name, and email address (only if your Facebook account has one). We request only the public_profile and email permissions.

We never receive the password of your social account, and we cannot post or act on your behalf.

2. Personal data we store

  • Name (native script and English), phone number, email address, and preferred language
  • Identifiers of linked social accounts (LINE, Google, Facebook)
  • Booking history, traveller lists, and related payment information
  • Consent records (Terms of Service and Privacy Policy acceptance, marketing communications)
  • Points, coupons, and membership tier

3. How to request deletion of your account and personal data

Send your request through either of the following channels.

  • LINE Official Account: add @233uigab as a friend and send the message "Delete my account" together with the phone number you registered.
  • Email: write to yourcharmtour@gmail.com with the subject "Account deletion request", stating your registered phone number or email address and the sign-in method you use (LINE / Google / Facebook / email).

To prevent someone else from deleting your account, we verify your identity through your registered phone number before proceeding. A request sent from the LINE account already linked to your membership counts as verified.

4. Unlinking a social account only (keeping your membership)

  • On our website: sign in → My Account → "Linked accounts" → Disconnect. This is available only while another sign-in method remains (a password or another social account).
  • On Facebook: Settings & privacy → Settings → Apps and Websites → select "CharmTour Authentication" → Remove. This only revokes the permission granted to Facebook. Your member account and data in our system remain until you send a request under section 3.

5. Process and timeline

  1. We acknowledge your request within 3 business days.
  2. We verify your identity as described in section 3.
  3. We complete the deletion of your account and personal data within 30 days of receiving the request and confirm the result through the channel you used.

Once deleted, your account, the data listed in section 2, social account identifiers, and consent records are removed from our system. Any remaining points and coupons expire and cannot be restored.

6. Data we may need to keep

  • Bookings still in progress (before departure or during a refund) can be deleted after the booking is completed.
  • Booking and payment records that the law requires us to keep (for example, accounting and tax law) are stored separately with restricted access for the legally required period and then destroyed.
  • Data needed to handle an unresolved complaint or dispute.

7. Contact

For questions about deletion or your rights as a data subject, contact us on LINE @233uigab or by email at yourcharmtour@gmail.com.

Last updated: 4 September 2026